Operations Support Administrator
Core
Coordinate daily scheduling and dispatch of reactive and planned maintenance work to field technicians for facilities management clients.
Role type
Operations Support Administrator
Builds
Maintenance services for clients across Healthcare, Government, Higher Education, and Utilities sectors
Domain
Facilities Management / Trade Services
Required skills
Work order allocation, Field services management systems, ERP/CAFM/IMMS platforms, Microsoft Office (Excel, Word, Teams), KPI monitoring, Contractual SLA compliance, Cost/time allocation analysis, Purchase requisition coordination, Stakeholder liaison, Process improvement
Preferred skills
Astea field management platform experience, Trade services coordination, Finance administration support, System training support
Technologies
Astea, ERP, CAFM, IMMS, Microsoft Teams, Excel, Word
Responsibilities
Coordinate daily scheduling and dispatch of maintenance work orders; Allocate tasks based on priority, location, and trade; Monitor attendance and service levels against SLAs; Operate field services management system; Respond to client and operations centre requests; Support operational management with reporting; Coordinate technician van stock; Identify abnormal cost/time allocations; Liaise with clients, technicians, and subcontractors; Assist with system triage and training; Contribute to process improvements.
Seniority
Mid-level, hands-on coordinator