Workplace Experience & Operations Manager
Core
Lead end-to-end delivery of facilities management services for a key client across New Zealand, overseeing commercial operations, budget management, and workplace experience.
Role type
Senior Facilities Management Manager
Builds
Commercial operations and facilities services for a key client
Domain
Commercial Real Estate / Facilities Management
Required skills
Budget management, Procure-to-pay processes, Vendor management, Preventive and reactive maintenance, Team leadership, Financial risk escalation, Cost optimization, Stakeholder communication, Health and safety compliance
Preferred skills
Project management fundamentals, Change management, Emergency response coordination
Technologies
None stated
Responsibilities
Manage end-to-end procure-to-pay processes including PO creation, invoice validation, and supplier payment tracking. Oversee preventive and reactive maintenance and manage client requests/complaints for NZ sites. Lead and develop a high-performance NZ FM team including one direct report. Prepare reports for global, regional, and client stakeholders. Identify and implement cost-saving and efficiency opportunities. Coordinate emergency response and ensure business continuity, including after-hours support. Ensure compliance with Health & Safety standards and regulatory requirements.
Seniority
Senior, hands-on IC with team leadership
