Senior Customer Solutions Manager
Core
Guide large-scale AWS customers through multi-year cloud adoption journeys, ensuring alignment between AWS teams and customer operational, educational, and governance needs.
Role type
Senior Customer Solutions Manager (IC)
Builds
Customer cloud adoption roadmaps, executive briefing sessions, and workload migration plans
Domain
Cloud Computing / Enterprise IT Transformation
Required skills
Large-scale IT/digital transformation leadership, C-suite communication, stakeholder negotiation, change management, AWS cloud services implementation, operational governance
Preferred skills
PMP certification, SCRUM/Agile/SAFe certification, deep understanding of technology market trends
Technologies
AWS cloud services, SAFe, Agile, Scrum
Responsibilities
Shepherd customers through stages of AWS adoption, drive collaboration between Sales, Support, and Engineering teams, translate account plans into executable actions, execute education plans and go-live events, evangelize AWS services to influence customer adoption
Seniority
Senior, hands-on IC