Collaborateur·ice IT ServiceDesk au SPF BOSA
Core
IT Service Desk support for citizens, businesses, and public institutions via phone, email, and ServiceNow.
Role type
IT Service Desk Technician (Intern)
Builds
IT support services for the Belgian federal administration
Domain
Public Administration / IT Support
Required skills
ITIL processes, technical English, MS Office, Internet, Outlook
Preferred skills
Dutch language, ServiceNow
Technologies
ServiceNow
Responsibilities
Handle and resolve IT incidents and service requests within SLA timelines; perform initial technical diagnostics; guide users on access rights; escalate complex issues to Level 2 support; update internal documentation and knowledge bases.
Seniority
Intern
Sourced via adzuna · Listed on CareerPlan, which tracks 928,000+ jobs from 20+ sources.
