UWV Klantadviseur
Core
Providing telephone advice and guidance to customers regarding their benefits and support services.
Role type
Customer service advisor (benefits administration)
Builds
Customer support interactions and benefit guidance
Domain
Public sector / Social security
Deliverable
client delivery
Required skills
Active listening, solution-oriented thinking, digital proficiency, Microsoft Office, customer contact experience
Preferred skills
Flexibility, ability to work under pressure, empathy
Responsibilities
Answering customer calls, providing clear answers to benefit-related questions, guiding customers through support processes
Seniority
Entry-level (MBO 3)
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