Servicedesk medewerker NS
Core
First-line support coordinator for train cleaning operations and IT issues, ensuring service quality for NS employees and passengers.
Role type
Operational support specialist (servicedesk)
Builds
Clean train schedules and IT support workflows for NS operations
Domain
Public transportation / Rail operations
Required skills
Incident triage, telephone communication, system navigation, location tracking, resource allocation, data entry, IT troubleshooting, shift management
Preferred skills
Experience in service-oriented roles, stress resilience, adaptability to irregular hours
Technologies
NielS web application, Microsoft Office
Responsibilities
Log into systems and remain reachable by phone, accept urgent cleaning requests for trains, locate trains and routes, coordinate available cleaners, process requests in the web application, handle passenger complaints, provide first-line IT support (login issues, password resets), conduct shift handovers
Seniority
Entry-level to Mid-level, hands-on IC
