Medewerker Klantservice
Core
First point of contact for individuals in distress, handling emergencies like breakdowns, damage, or medical situations domestically and internationally.
Role type
Customer service operator (emergency response)
Builds
Emergency assistance coordination for individuals
Domain
Emergency services / Customer support
Deliverable
client delivery
Required skills
Active listening, multi-tasking, calm under pressure, process adherence, coordination with external parties
Preferred skills
Team collaboration, stress management
Technologies
Alarm control systems, communication platforms
Responsibilities
Answering emergency calls, coordinating assistance with emergency services and garages, maintaining overview during high-pressure calls, collaborating within a professional alarm center
Seniority
Entry-level, hands-on IC
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