Customer Service Medewerker | Tot €3100 p/m!
Core
First point of contact for customers working in terminals, warehouses, and factories to manage digital identity systems (XS-ID) and access passes (CargoCard).
Role type
Customer Service Agent (Identity & Access Management)
Builds
Digital identity credentials and access passes for site personnel
Domain
Logistics, Port, and Industrial Security
Required skills
Customer service, multilingual communication (Dutch, English), administrative accuracy, problem-solving, calm under pressure, Microsoft Office proficiency
Preferred skills
Third language (German, French, Romanian, Polish, or Russian), affinity with logistics/industry/port environments
Responsibilities
Create and activate access passes, answer customer inquiries via phone/email/in-person, troubleshoot identity system issues, maintain communication logs, adhere to strict safety regulations
Seniority
Entry to Mid-level
