Klantenservice medewerker- Odido Particulier Tech Remote
Core
First point of contact for private customers to resolve issues with internet, TV, mobile, technical faults, and equipment settings.
Role type
Customer service specialist (telecom)
Builds
Customer support for Odido's private customers
Domain
Telecommunications / Consumer services
Deliverable
client delivery
Required skills
Troubleshooting, customer communication, technical problem-solving, sales cross-selling
Preferred skills
Experience with Odido products
Technologies
Internet, TV, mobile devices, smart home solutions
Responsibilities
Assist customers with internet, TV, and mobile questions; diagnose and resolve technical faults and installations; provide advice on equipment and smart solutions; identify opportunities to expand subscriptions or combine services.
Seniority
Entry-level / Junior
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