Front Office Medewerker (fulltime)
Core
First point of contact for guests at Hotel Arena, ensuring a welcoming and smooth guest experience throughout their stay.
Role type
Front Office Agent
Builds
Guest check-in/check-out, reservations, and on-site support for hotel rooms, meeting/event studios, and the Chapel.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, check-in/check-out processing, reservation management, multi-department coordination, administrative accuracy, local knowledge (Amsterdam), stress management, detail orientation, flexibility for weekends.
Preferred skills
Hotel reception experience (1-2 years), Dutch (fluent), English (fluent), MEWS system experience, hospitality school or administrative background.
Responsibilities
Welcome guests from hotel rooms, meeting/event studios, and the Chapel; process check-ins and check-outs; handle reservations; answer guest inquiries; coordinate with Housekeeping and other departments; manage administrative tasks and communications; recommend local restaurants and hotspots; resolve last-minute requests.
Seniority
Junior to Mid-level, hands-on IC