Customer Experience Agent
Core
Manage end-to-end shipment processes and resolve customer issues for small/mid-sized clients in the global trade and logistics sector.
Role type
Customer Experience Agent (Logistics)
Builds
End-to-end shipment life cycle for small/mid-sized customers
Domain
Global trade, shipping, and logistics
Deliverable
client delivery
Required skills
End-to-end shipment management, stakeholder engagement, financial follow-up, ocean shipment coordination, problem-solving, critical thinking
Preferred skills
Supply chain operations knowledge, digital savviness, cost-conscious mindset
Technologies
Ocean shipment systems, internal stakeholder platforms
Responsibilities
Manage end-to-end shipment processes for small/mid-sized customers, ensure timely resolution of customer issues, handle customer portfolios and financial follow-ups, coordinate ocean shipments and logistics, respond to daily emails and calls, build relationships with offshore teams, execute assigned tasks efficiently
Seniority
Mid-level (3-5 years experience)
