61216MKP - Recepcionista (Hotel)
Core
Front-of-house receptionist managing check-ins, check-outs, reservations, and guest inquiries for a hotel.
Role type
Receptionist
Builds
Guest arrival/departure processes and reservation management
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Reservation management, Guest relations, Cash handling, Opera Cloud Office, Team coordination
Preferred skills
English (fluent), French (intermediate), Night audit, Sales promotion
Technologies
Opera Cloud Office
Responsibilities
Control and follow-up of arrivals and departures across different channels, Coordination with other departments and notification of incidents to Back Office, Control of deposits, Control of reservations, confirmations, modifications, and cancellations, Control of payment platforms and cash registers, Answering reservation emails and requests, Concierge tasks, Encouraging internal sales at points of sale, Monitoring activities and providing information to guests, Customer service at reception and phone, Handling possible incidents, Night audit