Bilingual Customer Service Representative (FULL-TIME)
Core
Provide exceptional bilingual customer support for inbound service programs, assisting with product inquiries, troubleshooting, and account management.
Role type
Entry-level Customer Service Representative
Builds
Customer support interactions for clients in healthcare, retail, government, education, telecom, technology, e-commerce, and financial services
Domain
Business Process Outsourcing (BPO) / Customer Experience (CX)
Deliverable
client delivery
Required skills
Fluent English and Spanish, troubleshooting, account management, data entry, conflict resolution, multitasking, time management
Preferred skills
Prior customer service or contact center experience, retail/hospitality background, government program support experience
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Windows-based applications, company CRM/knowledge base systems
Responsibilities
Handle inbound and outbound customer interactions, troubleshoot basic technical issues, manage customer accounts, document interactions in company systems, escalate complex concerns, achieve first-contact resolution
Seniority
Entry-level, on-site