Contact Center Representative
Core
Handle inbound and outbound calls, resolve customer inquiries, manage accounts, and conduct collections activities for clients across various industries.
Role type
Contact Center Representative
Builds
Customer support and collections services for mid-market and enterprise partners
Domain
Business Process Outsourcing (BPO) / Customer Experience (CX)
Deliverable
client delivery
Required skills
Verbal and written communication, account management, collections negotiation, CRM documentation, multitasking, attention to detail, goal orientation, troubleshooting, adaptability, reliability
Responsibilities
Handle inbound and outbound calls, resolve customer queries and troubleshoot issues, manage customer accounts and billing, conduct collections activities, document interactions in CRM, achieve productivity and quality targets, escalate complex issues