Agent: Collections - Pipeline
Core
Provide administrative service and support to Capitec Bank's clients by attending to enquiries and complaints relating to account information and card transactions, and supporting Internet and Mobile Banking services.
Role type
Customer service agent (collections pipeline)
Builds
Client support for banking products and services
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Telephonic communication, problem solving, attention to detail, call centre processes knowledge, customer care protocol
Responsibilities
Attend to client enquiries and complaints regarding account information and card transactions; Provide support to clients using Internet Banking and Mobile Banking services.
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