Call Centre Agent
Core
Handle inbound and outbound calls for a UK customer base, resolving queries on the first contact.
Role type
Customer service representative (call centre)
Builds
Customer support interactions for a UK business
Domain
Customer service / Telecommunications
Deliverable
client delivery
Required skills
Inbound and outbound call handling, CRM/ticketing system usage (Salesforce, Zendesk), clear spoken and written English, issue resolution, call logging
Preferred skills
UK customer support experience, telephony platform familiarity (RingCentral, Aircall)
Responsibilities
Handle inbound calls about orders, accounts, and service queries; Make scheduled outbound follow-up calls; Log every call accurately in the CRM; Resolve issues on the first call where possible; Meet call quality and response-time targets
Seniority
Entry-level to Junior
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