Help Desk Specialist - Freelance
Core
Provide IT support to business users, including managers, focusing on Windows environments and Workplace tools.
Role type
Middle Help Desk Specialist
Builds
IT support services for an insurance company
Domain
Insurance industry, IT support
Deliverable
client delivery
Required skills
Windows environment knowledge, Workplace tools knowledge, troubleshooting, problem solving, English (B2/C1)
Preferred skills
Cloud-based solutions knowledge
Responsibilities
Manage and resolve IT issues, monitor and close tickets, escalate complex issues, interact with users in English
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