Recepcionista Hotel - Barceló Sants - (Barcelona)
Core
Manage all front desk operations for hotel guests from arrival to departure, including check-in/out, concierge, and night audit.
Role type
Front Desk Agent
Builds
Guest services and hotel operations
Domain
Hospitality
Deliverable
product features
Required skills
Guest check-in/out, concierge services, night audit, reservation management, customer service
Preferred skills
Office software, CRM systems, ISO standards knowledge
Responsibilities
Formalize guest arrivals and departures, provide personal and telephone customer service, perform concierge and luggage storage duties, review reservations, conduct night audits
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