Responsable d'application CRM F/H
Core
Managing the operational stability, functional administration, and evolution of the Dynamics 365 Sales solution while bridging business needs with technical implementation.
Role type
Senior CRM Application Manager (Dynamics 365 Sales)
Builds
Dynamics 365 Sales and Marketing modules, including lead management, opportunities, and customer journey automation
Domain
Energy consulting / CRM implementation
Required skills
Dynamics 365 Sales administration, project management, SQL querying, Microsoft DevOps, stakeholder management, SLA/KPI monitoring
Preferred skills
Dynamics 365 Marketing module knowledge, XRMToolBox or Toad proficiency, Office 365 Pack mastery
Technologies
Dynamics 365, Dataverse, Microsoft DevOps, SQL, XRMToolBox, Toad
Responsibilities
Maintain operational conditions of the Dynamics 365 Sales solution, translate business requirements into functional specifications, coordinate UAT and release planning, manage external TMA provider relationships, administer user rights and security roles, monitor nightly interface executions and error logs
Seniority
Senior, hands-on IC
