Albanian Speaking Support Specialist - Work In Sofia, Bulgaria
Core
Deliver customer support via phone, email, and live chat to Albanian-speaking clients, resolving inquiries and technical issues.
Role type
Customer Support Specialist
Builds
Customer support interactions for international clients
Domain
BPO / Customer Support Services
Deliverable
client delivery
Required skills
Albanian (native/fluent), English (professional proficiency), problem-solving, CRM documentation, KPI adherence
Preferred skills
Previous experience in Customer Support Services
Responsibilities
Deliver customer service via phone, email, and live chat; Resolve complex inquiries and technical issues; Document interactions in CRM; Collaborate with internal teams to escalate cases; Adhere to industry-standard KPIs
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