Dutch Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria
Core
Provide world-class support to users of a leading digital payment ecosystem within the FinTech industry, assisting with secure account management, transaction inquiries, and troubleshooting payment gateway issues.
Role type
Customer support advisor (FinTech)
Builds
Digital payment ecosystem
Domain
FinTech / Online Payments
Deliverable
client delivery
Required skills
Native or fluent Dutch (spoken and written), troubleshooting payment gateway issues, secure account management, translating complex financial payment solutions, escalating system errors, empathetic communication
Preferred skills
Passion for FinTech industry, customer-centric mindset, experience in service-oriented roles
Technologies
Payment gateway systems
Responsibilities
Assist clients with secure account management, transaction inquiries, and troubleshooting payment gateway issues; Maintain high levels of security and compliance protocols; Identify and escalate critical system errors to technical teams; Contribute to the ongoing refinement of internal support processes
Seniority
Individual Contributor