Finnish Speaking Solutions Consultant - Work In Sofia, Bulgaria
Core
Finnish-speaking customer support specialist handling inquiries via phone, email, and chat for international clients.
Role type
Customer Support Consultant
Builds
Customer support services and client solutions
Domain
BPO / Customer Support
Deliverable
client delivery
Required skills
Finnish (native/fluent), English (professional), problem-solving, customer service, technical/operational issue resolution, record keeping
Preferred skills
Prior experience in Customer Support Services
Technologies
Internal support database
Responsibilities
Act as primary point of contact for Finnish-speaking clients, resolve complex inquiries via phone/email/chat, maintain client interaction records, collaborate with cross-functional teams to escalate issues, apply product knowledge to offer tailored solutions, stay updated on company policies and industry trends, participate in team briefings to improve support processes
