Graduate Program 2026/2027-User Service Operations
Core
Build and optimize standardized overseas user service SOPs and systems, collect feedback in foreign languages, and mine user pain points to support product localization.
Role type
Graduate Program User Service Operations
Builds
Overseas user service systems and localized product features
Domain
Cross-border internet services
Required skills
Fluent English or Mandarin, logical thinking, user demand sorting, cross-cultural awareness, execution, teamwork
Preferred skills
AI agent capabilities, relevant practical experience
Technologies
AI agents
Responsibilities
Build and optimize standardized overseas user service SOPs and systems; Collect overseas user feedback via foreign languages and coordinate issue resolution; Mine user pain points and localization needs to support product optimization; Iterate service processes and knowledge base to improve team efficiency.
Seniority
Entry-level, Graduate Program