Ejecutivo de atención al cliente
Core
Provide first-contact customer support and service for a printer rental company, handling inquiries, fault reports, and ticket management.
Role type
Customer Service Executive
Builds
Service tickets and customer support workflows
Domain
B2B Services / Printer Rental
Deliverable
client delivery
Required skills
Customer service, telephone support, ticket management, data entry, report generation, incident tracking, follow-up communication, Excel (intermediate)
Responsibilities
Answer customer calls and requests professionally, listen to and understand customer needs or issues, collect accurate information to identify incidents, create and register service tickets per procedures, classify and route requests to appropriate areas, track open tickets to ensure resolution, communicate with relevant teams on request status, update customers on report status, verify solutions meet customer needs before closing tickets, follow up on pending or overdue tickets, identify and report recurring issues, generate analysis reports on incidents using Excel, maintain updated ticket information, perform administrative tasks
