Application support
Core
Provide L2/L3 application and production support, monitor system streams, and resolve complex production issues for enterprise applications.
Role type
Senior IC application support specialist
Builds
Enterprise application stability and workflow continuity
Domain
Enterprise IT / Digital Transformation
Required skills
L2/L3 troubleshooting, production monitoring, code fix application, software patching, version upgrades, NT Certification, packaging, deployment, stakeholder management
Preferred skills
ITSM frameworks, enterprise monitoring tools, cloud-native foundations, AI coding assistants
Technologies
Enterprise applications, cloud-native tools, monitoring tools
Responsibilities
Monitor production streams and system alerts, troubleshoot and resolve job failures, apply code fixes and software patches, manage software upgrades and deployments, collaborate with business partners to resolve queries, ensure compliance with business and IT processes
Seniority
Senior, hands-on IC
