Formateur - Mesurer la satisfaction client en une journée - Freelance (H/F)
Core
Deliver a one-day training session on measuring customer satisfaction, including setting up surveys, calculating Net Promoter Score, and interpreting results to drive corrective actions.
Role type
Freelance training instructor (customer satisfaction)
Deliverable
client delivery
Required skills
customer satisfaction measurement, Net Promoter Score calculation, survey design, data analysis, stakeholder coordination
Responsibilities
Conduct a personalized introductory interview, design and administer customer satisfaction surveys, analyze survey data (cross-tabulation, importance-satisfaction matrix), calculate and interpret Net Promoter Score, present actionable recommendations, coordinate improvement initiatives within the client organization
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