Manager, Experience Concierge (APAC)
Core
Hands-on leader curating, evaluating, and elevating luxury guest experiences across the Asia Pacific region, including multi-property itineraries and complex bookings.
Role type
Senior IC luxury experience concierge manager (APAC)
Builds
Exclusive luxury experiences, multi-property itineraries, and immersive events for high-value guests
Domain
Luxury hospitality, travel logistics, Asia Pacific region (Thailand, Japan)
Required skills
Luxury hospitality experience, destination experience curation, vendor/partner network management, multi-property itinerary coordination, SOP development, budget management, data analysis
Preferred skills
Salesforce/CRM proficiency, proprietary concierge tools (KEY, Alice, GoCon), experience with Thailand and Japan markets
Technologies
Salesforce, KEY, Alice, GoCon
Responsibilities
Conduct on-ground analysis and product evaluation at regional properties; Identify and recommend luxury tour operators and program providers; Co-develop conceptual product roadmaps for regional experience programs; Act as primary point of contact for multi-property experience guests; Establish and uphold service standards and SOPs across properties; Monitor key data points for guest satisfaction and financial performance