SHVN-Customer Service-Jurong Island (Terminal)-Customer Service Coordinator
Core
Act as a key liaison between terminal departments and customers to ensure accurate order processing, effective communication, and up-to-date inventory records for bulk liquid storage.
Role type
Customer Service Coordinator
Builds
End-to-end customer service processes for assigned customers within a global liquid supply chain network.
Domain
Logistics / Bulk Liquid Storage / Chemicals & Fuels
Required skills
Order processing, inventory management, customer communication, regulatory compliance, file organization, MS Office proficiency
Responsibilities
Process orders based on contractual agreements and quality standards; maintain accurate inventory numbers and resolve discrepancies; coordinate with Operations and Inventory Supervisor; handle after-hour issues; organize customer order files and correspondence; support audits, visits, and meetings; participate in regulatory and quality training.