Customer Support Specialist
Core
Provide first-line support and onboarding for driving schools using PlanGo software, ensuring customers feel seen and helped.
Role type
Customer Support Specialist
Builds
PlanGo software for driving schools
Domain
EdTech / Driving School Management
Deliverable
client delivery
Required skills
customer service experience, proactive problem solving, software proficiency, written communication, Dutch language fluency
Preferred skills
ability to identify process improvements, experience with online tools
Responsibilities
Answer first-line support questions via phone, email, chat, and WhatsApp; guide customers in software usage; deliver online demonstrations; track and resolve support tickets; distribute support materials; identify recurring issues for the team.
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