Product Support Analyst
Core
Frontline connection between customers and HR technology platform, resolving product questions and technical issues via phone, chat, and cases.
Role type
Product Support Analyst
Builds
End-to-end SaaS platform for recruitment lifecycle
Domain
HR Technology / SaaS
Deliverable
client delivery
Required skills
English (phone confidence), customer service, case management, documentation, escalation, stakeholder collaboration
Preferred skills
SaaS product experience, support platforms, SQL
Responsibilities
Support customers through phone, live chat, and online cases; Investigate and resolve product-related issues; Manage case queue and follow-ups; Document cases and escalate bugs; Collaborate with Product Support, Engineering, and QA teams; Participate in training and knowledge-sharing
Seniority
Entry-level to Junior
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