Ejecutivo Telefónico de Retención Total Play
Core
Handle incoming calls from customers attempting to cancel Total Play services, identify cancellation reasons, and offer effective solutions including alternatives or promotions.
Role type
Retention call center agent
Builds
Retention solutions and service continuity for Total Play customers
Domain
Telecommunications
Deliverable
client delivery
Required skills
Call handling, objection handling, solution offering, promotion presentation, Spanish (fluent)
Preferred skills
Prior call center sales retention experience
Responsibilities
Answer cancellation calls, detect cancellation reasons, offer alternatives or benefits, maintain customer retention
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