Analista WFM Tiempo completo
Core
Ensure operational efficiency of the Contact Center through KPI analysis, dialer management, and decision-making to meet productivity targets.
Role type
WFM Analyst
Builds
Contact Center operations
Domain
Telecommunications / Call Center
Deliverable
dashboards & analysis
Required skills
KPI analysis, dialer management, SQL, Excel
Preferred skills
HERMES platform experience
Responsibilities
Analyze operational indicators, manage the dialer, make decisions to meet productivity goals
Seniority
Junior, 1+ years experience
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