Banca Digital Internacional Atención a Usuarios
Core
Provide first-level support and guidance to users of a banking application via phone calls, handling inquiries, technical support, and incident tracking.
Role type
Junior customer support specialist (banking)
Builds
Banking application user support
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Phone support, basic technical support, incident tracking, process adherence
Preferred skills
English language skills
Technologies
Banking platforms
Responsibilities
Answer user calls regarding the banking application, guide users on platform usage, provide basic technical support, register requests and data in the system, follow up on incidents and requirements, ensure compliance with established processes.
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