Atención a Usuarios de Banca Digital Capacitación Desde el Día Uno
Core
Provide first-level support and guidance to users of a digital banking application via phone calls, assisting with inquiries, platform usage, and basic technical support.
Role type
Digital Banking Customer Support Specialist
Builds
User support and incident resolution for a digital banking platform
Domain
Financial Services / Digital Banking
Deliverable
client delivery
Required skills
Customer service, phone support, basic technical troubleshooting, data entry, process adherence
Responsibilities
Answer user calls regarding the banking application, guide users on platform functionality, provide basic technical support, register requests and data in the system, follow up on incidents and requirements, ensure compliance with established processes
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