Asesor de Cobranza Plan de Carrera
Core
Contact customers with overdue payments to negotiate payment agreements and help them regularize their financial situation through empathetic and professional communication.
Role type
Collection agent (call center)
Builds
Payment recovery operations for a telecommunications company
Domain
Telecommunications / Financial services
Deliverable
client delivery
Required skills
Empathy, professional communication, negotiation, follow-up management, basic computer skills
Preferred skills
Experience in fintech, banking, credit, or credit cards
Responsibilities
Contact customers with pending payments, negotiate payment agreements, follow up on assigned portfolio, provide payment alternatives
Seniority
Entry-level to Junior
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