Atención a Clientes para Tarjeta Departamental Sin Experiencia
Core
Provide telephone customer support for a departmental card operation, handling account inquiries, transaction disputes, and card management.
Role type
Entry-level customer service representative (call center)
Builds
Departmental card services for retail customers
Domain
Retail / Financial Services
Deliverable
client delivery
Required skills
Verbal communication, active listening, basic computer skills, process adherence
Preferred skills
Problem-solving orientation, service attitude
Responsibilities
Answer customer phone calls, check balances and transaction status, manage unrecognized charge disputes, handle card loss/theft reports, perform card block/unblock, process cancellation requests, follow up on refunds, provide information on promotions and installment plans
Seniority
Entry-level, no experience required
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