Asesores de Atención Telefónica y Seguimiento Sueldo base Bono Prestaciones
Core
Provide advisory, follow-up, and support to national and foreign suppliers during their onboarding process into the supplier registry.
Role type
Customer support specialist (supplier onboarding)
Builds
Supplier registry onboarding processes
Domain
Financial services / Public sector procurement
Deliverable
client delivery
Required skills
Supplier registration processes, administrative follow-up, incident management, multi-tasking, clear communication, Microsoft Office, email management
Preferred skills
Experience with platforms like Arriba, Ditto 4.0, Legit, or ekcomercio
Responsibilities
Answer calls and emails from suppliers interested in joining the registry, guide suppliers through questionnaire completion on institutional platforms, make outbound calls to follow up on pending processes, identify and resolve issues delaying onboarding, track cases to conclusion or escalation, manage multiple requests simultaneously, ensure compliance with established requirements.
