Ejecutivo de Renovaciones Call Center Presencial Viva en la CDMX
Core
Managing inbound and outbound customer contacts to drive renewal processes and ensure service continuity.
Role type
Customer retention executive (call center)
Builds
Renewal services for existing customers
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
Communication, active listening, sales, customer retention, CRM tools, goal-oriented work, objection handling
Responsibilities
Manage inbound and outbound customer contacts to drive renewal processes, explain renewal benefits and terms, identify customer needs and propose solutions, follow up on open opportunities, maintain accurate internal records, resolve doubts and objections professionally, meet productivity and conversion targets, coordinate with other areas as needed
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