Customer Service
Core
Serve as the link between customers and internal areas to ensure excellent service experience and efficient order management throughout the Order-to-Cash process.
Role type
Customer Service Representative (B2B)
Builds
Order-to-Cash processes
Domain
Logistics and Supply Chain
Required skills
Order management, Order-to-Cash process coordination, Post-sales follow-up, Customer inquiry resolution, Internal stakeholder coordination, Service indicator tracking (OTIF, order accuracy, response times)
Preferred skills
B2B Customer Service experience, Sales, Logistics, Supply Chain, Billing/Invoicing coordination, Incident resolution
Responsibilities
Manage the full order cycle from receipt to delivery and invoicing, Follow up on post-sales activities, Handle and resolve customer inquiries, Coordinate with internal areas to ensure on-time delivery, Track service indicators such as OTIF and order accuracy, Maintain constant communication with internal and external customers
