Especialista de sistemas
Core
Hands-on physical and L1 technical support for desktops, servers, network devices, and peripherals including installation, configuration, troubleshooting, and maintenance.
Role type
L1 Systems Engineer (Help Desk / Field Support)
Builds
IT infrastructure stability and user productivity
Domain
IT Operations / Hardware & Network Support
Required skills
physical server handling, network device troubleshooting, desktop configuration, IMAC services, printer/scanner support, Office 365 support, DHCP/DNS knowledge, incident documentation, SLA adherence
Preferred skills
Mac device support, audio-visual technology management, vendor coordination
Technologies
Office 365, DHCP, DNS, SFP, racking/stacking equipment
Responsibilities
Install, configure, and maintain desktop computers and peripheral equipment; perform physical tasks like racking, stacking, and cable replacement; troubleshoot L1 network connectivity and hardware/software issues; support mobile devices, scanners, and printers; manage audio-visual and conferencing technologies; coordinate with vendor support; document incidents and resolutions; adhere to Service Level Agreements (SLAs).
Seniority
Junior, hands-on IC