Customer Service Officer
Core
Provide exceptional customer service and manage international logistics inquiries for a global shipping and logistics leader.
Role type
Customer Service Officer (Logistics/Freight Forwarding)
Builds
Customer support experiences and shipment tracking updates for international trade clients
Domain
International logistics and maritime shipping
Deliverable
client delivery
Required skills
Customer service, multi-channel communication, ocean freight tracking, stakeholder coordination, case analysis, prioritization, digital tool guidance
Preferred skills
Shipping or maritime industry experience, freight forwarding experience, supply chain operations experience
Technologies
Microsoft Office
Responsibilities
Manage customer inquiries via multiple communication channels, provide telephone support and advisory services, track and monitor ocean freight shipments, respond to email requests, maintain communication with customs brokers and port personnel, follow up on booking requests, analyze customer cases, prioritize requests by urgency, escalate recurring issues, support customers with digital tools
Seniority
Individual Contributor, entry to mid-level