Digital Service Analist
Core
Specialist in digital customer insights and performance analysis, translating usage data of digital service channels into improvements for business goals.
Role type
Digital Service Analyst
Builds
Dashboards, reports, and steering information for digital service channels
Domain
Telecommunications / Customer Experience
Deliverable
dashboards & analysis
Required skills
Customer journey mapping, Data analysis, Experiment design, KPI monitoring, Stakeholder advisory, Self-service adoption analysis
Preferred skills
A/B testing, Trend analysis, Operational data analysis
Technologies
Digital service platforms, Chatbots, Web analytics tools
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