Customer Services Consultant - Southern Cross Pet Insurance
Core
Deliver exceptional customer service and support for pet insurance policies, helping customers manage cover, resolve complaints, and navigate unexpected situations.
Role type
Customer Service Consultant
Builds
Customer support interactions for pet insurance policies
Domain
Insurance / Pet Care
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, empathy, complaint management, policy explanation, record keeping, risk identification
Preferred skills
Insurance experience, Microsoft Office proficiency, adaptability to new systems
Responsibilities
Respond to customer enquiries via phone, email, and other channels; help customers understand policy cover and options; manage complaints professionally; maintain accurate customer records; identify and escalate risks; contribute customer insights to improve products and processes.
Seniority
Individual Contributor