Customer Services Representative
Core
Key link between dealers, customers, sales, operations, and manufacturing, managing enquiries, orders, claims, and issue resolution to deliver exceptional customer experience.
Role type
Customer Services Representative
Builds
Customer service interactions, order processing, and claim resolutions for garage door solutions
Domain
Manufacturing / Home Improvement
Required skills
Multi-channel communication, order processing, stakeholder liaison, record keeping, issue escalation, relationship building
Preferred skills
Salesforce/CRM experience, Excel proficiency, New Zealand geography knowledge, AI tools familiarity
Responsibilities
Manage dealer and customer enquiries across multiple channels, Process orders, pricing requests and customer information accurately, Coordinate product, shipment and quality claim resolution, Liaise with internal stakeholders to deliver customer outcomes, Maintain accurate records and minimise administration errors, Follow customer queries through to resolution and escalate issues when required
