Duty Manager
Core
First point of contact and final authority for guests and colleagues when management is absent, ensuring smooth daily operations, safety, and guest experience.
Role type
Senior Front Office Operations Manager
Builds
Seamless guest experiences and safe hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Leadership, crisis management, VIP guest handling, banquet coordination, cross-departmental collaboration, complaint resolution, team motivation, hands-on operations
Preferred skills
Opera PMS experience
Responsibilities
Lead operations, safety, and guest experience in management's absence; coordinate VIP arrivals and banquets; resolve guest complaints; support and develop team members; collaborate with Front Office, Guest Relations, Housekeeping, and F&B.
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