ICT Operations Engineer 3rd Level 80-100% (a)
Core
Operating IT infrastructure for managed-services clients, handling service requests/incidents/problems/changes, and performing maintenance in customer environments.
Role type
Senior ICT Operations Engineer (3rd Level)
Builds
Managed IT services for enterprise clients
Domain
IT Operations / Managed Services
Required skills
Virtualization technologies (VMware, Hyper-V, KVM), Microsoft infrastructure (AD, DNS, GPO, M365, Intune, Entra), Storage infrastructure, Monitoring and event management, Incident and problem management
Preferred skills
VDI/Omnissa experience, Hybrid cloud setup knowledge
Technologies
VMware, Hyper-V, KVM, Microsoft AD, DNS, GPO, M365, Intune, Entra, VDI, Omnissa
Responsibilities
Operate IT infrastructure for managed-services customers, Analyze and process service requests, incidents, problems, and changes, Plan and execute maintenance work in customer environments, Operate monitoring and event management systems, Identify customer needs and hand over to sales organization
Seniority
Senior, hands-on IC