Frontoffice Medewerker in Zwolle
Core
First point of contact for customers reporting faults in cooling systems, elevators, and security systems, handling calls and emails to route issues to experts.
Role type
Front office customer service agent
Builds
Customer support workflows for facility maintenance
Domain
Facility maintenance and technical services
Deliverable
client delivery
Required skills
Customer service, telephone communication, email communication, prioritization, calm under pressure, problem triage
Responsibilities
Answering customer calls regarding technical faults, responding to customer emails, routing issues to the correct technical expert, managing multiple simultaneous requests
Seniority
Junior, entry-level
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