Customer service
Core
Managing customer records, orders, invoicing, claims, and shipments within a small team.
Role type
Customer service and administrative operations specialist
Builds
Customer order fulfillment and billing processes
Domain
Logistics and administrative operations
Required skills
Data entry, order management, invoicing, claims handling, shipping coordination, Microsoft Office, ERP systems (SAP)
Preferred skills
English language proficiency, willingness to travel for training in Germany
Responsibilities
Inserting customer records and orders, managing active invoicing, handling customer complaints, coordinating shipments and goods receipt, processing purchase orders
Seniority
Junior to Mid-level, 1-3 years experience
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