Customer Support Executive (Remote)
Core
Act as the Single Point of Contact (SPOC) for clients, handling queries, complaints, onboarding, and ensuring smooth service delivery for a supply chain visibility platform.
Role type
Customer Support Executive
Builds
Supply chain visibility platform for global brands
Domain
Logistics and Supply Chain Technology
Deliverable
client delivery
Required skills
Client relationship management, issue resolution, product training, root cause analysis, report generation, on-site coordination
Responsibilities
Act as the Single Point of Contact (SPOC) for existing clients, oversee successful onboarding and implementation of solutions, address client complaints by coordinating internally and externally, resolve product or service-related problems by identifying root causes, prepare detailed product/service reports, conduct product training sessions for clients, ensure timely deliveries and on-site visits when required, generate product improvement ideas to minimize recurring queries.
