Réceptionnaire Après Vente Automobile H/F
Core
Managing the fast-track after-sales service workflow for vehicles, from customer reception to vehicle return and repair coordination.
Role type
After-sales service advisor (fast-track)
Builds
Customer service experience and vehicle repair coordination
Domain
Automotive after-sales service
Deliverable
client delivery
Required skills
Customer reception, appointment scheduling, repair order management, complaint handling, document preparation, team animation
Responsibilities
Greeting customers, tracking vehicles from reception to return, scheduling customer appointments for the workshop, communicating repair progress to clients, handling customer complaints, preparing repair orders and estimates, leading the fast-track service team
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